In recent times, artificial intelligence (AI) methods have been applied in document and content management to make decisions and improve the organization's functionalities. However, the lack of semantics and restricted metadata hinders the current document management technique from achieving a better outcome. E-Government activities demand a sophisticated approach to handle a large corpus of data and produce valuable insights. There is a lack of methods to manage and retrieve bilingual (Arabic and English) documents. Therefore, the study aims to develop an ontology-based AI framework for managing documents. A testbed is employed to simulate the existing and proposed framework for the performance evaluation. Initially, a data extraction methodology is utilized to extract Arabic and English content from 77 documents. Researchers developed a bilingual dictionary to teach the proposed information retrieval technique. A classifier based on the Naive Bayes approach is designed to identify the documents' relations. Finally, a ranking approach based on link analysis is used for ranking the documents according to the users' queries. The benchmark evaluation metrics are applied to measure the performance of the proposed ontological framework. The findings suggest that the proposed framework offers supreme results and outperforms the existing framework.